Refund policy

We want every Vibe order to arrive safely and exactly as expected.

You have 60 days after receiving your order to request a return or refund for an eligible order.

Standard Returns

To be eligible for a standard return, your item must be in the same condition that you received it, unopened, unused, and in its original packaging. You will also need your receipt or proof of purchase.

To start a return, contact us at support@tryvibestrips.com.

If your return is accepted, we will provide instructions on how and where to send your package. Items sent back to us without first requesting a return may not be accepted.

60-Day Money-Back Guarantee

Your order is protected for 60 days against qualifying shipping and delivery issues.

You may be eligible for a replacement or full refund if your order:

  • Is lost while in transit

  • Arrives materially or heavily damaged during shipping

  • Arrives with damaged or unusable product caused by shipping

  • Contains the wrong product

  • Is missing products from the order

  • Is delivered to the wrong address due to a carrier or fulfillment error

  • Experiences another verified shipping or fulfillment issue that prevents you from receiving your order as intended

Please contact us at support@tryvibestrips.com with your order number and a description of the issue. We may request photos of the package or product, tracking information, or other reasonable information needed to verify the shipping issue.

If your claim is approved, we may offer a replacement or refund to your original payment method.

Packages marked as delivered by the carrier are not automatically considered lost. If tracking shows delivered but you did not receive the package, please contact us so we can review the delivery and carrier information.

Damages and Issues

Please inspect your order when it arrives and contact us as soon as possible if your item is defective, materially damaged during shipping, incorrect, or incomplete.

We will review the issue and work with you to make it right.

Exceptions / Non-Returnable Items

Opened or used consumable products are generally not eligible for standard returns unless the product was damaged, defective, incorrect, or otherwise qualifies under our 60-Day Money-Back Guarantee.

We do not accept returns on gift cards.

Please contact us if you have questions about whether your order qualifies.

Exchanges

The fastest way to receive a different item is to return the eligible item you received and, once the return is accepted, place a separate order for the replacement item.

For products that arrive damaged, incorrect, incomplete, or affected by another qualifying shipping issue, contact us first and we will determine whether a replacement can be sent directly.

European Union 14-Day Cooling-Off Period

If merchandise is shipped into the European Union, you may have the right to cancel or return your order within 14 days for any reason and without justification, subject to applicable law.

The item must generally be in the same condition in which you received it, unopened, unused, and in its original packaging. You will also need your receipt or proof of purchase.

Nothing in this policy limits any mandatory consumer rights available under applicable law.

Refunds

We will notify you once your return or refund claim has been reviewed and let you know whether it has been approved.

If approved, your refund will be issued automatically to your original payment method within 10 business days.

Please remember that your bank or credit card provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at support@tryvibestrips.com.